Q: What if a tour is sold out?

A: If the tour you are interested in is sold out, you may add your name to our waitlist using the Shore Excursion Booking tool. If space becomes available, we will notify you by e-mail. You will then have 72 hours to return to the Shore Excursion Booking tool and complete your purchase. All remaining waitlist requests are forwarded to the ship before the cruise departs and are processed prior to onboard bookings. If space is available, tickets are delivered to your stateroom the day you embark. Any optional land excursions that do not clear the waitlist before departure of your cruise product should be booked locally with your tour escort or service representative.

Q: Will you notify me if waitlisted tours become available?

A: Yes. We will notify you by e-mail if waitlisted tours become available. At that time, you will have 72 hours to return to the site and complete your purchase. If you choose to waitlist more than one guest on a tour, you will have the option to be notified only if enough spaces become available for all waitlisted guests.

Q: I am traveling on consecutive cruises. Can I prebook tours for all segments of my voyage?

A: Yes. Guests who are booked under separate booking numbers for separate segments of their voyage may prebook tours by making the requests under each booking number. If you are booked under a single booking number for multiple cruise segments, tours for both segments will be displayed.

Q: How can I confirm that the Shore Excursion Department has received my tour request?

A: The Shore Excursion Department cannot confirm receipt of shore excursion requests that are faxed or mailed to our office. The best way to confirm that your request has been received is to make your request online. Please note that the online request process is not complete until you receive your reference number. If you are unsure, return to the Shore Excursion Booking tool to view the "Your Tours" summary of your requests. If the summary does not reflect what you have requested, you may update it accordingly.

Q: What if I decide to cancel a tour?

A: In the case of online cancellations made by you (which cannot be made during the 5-day period prior to cruise departure) or cancellations made by us more than 5 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking. For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be issued on your card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit on the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that guest by the ship's Front Office. If you cancel a Signature of Excellence private car or minivan shore excursion within 5 days of sailing, a 100% cancellation fee will apply since transportation and services will have already been arranged.

Q: How do I cancel a tour online?

A: 1. On the Book Shore Excursions page, enter your booking number and last name, and click "Continue" to see your current tours.
2. Go to the day with the shore excursion you want to change and click "Make Changes."
3. To cancel the tour for individual guests, select "Cancel" in the drop-down menu next to each guest's name. To cancel the tour for all guests in the booking, click the "Cancel Tour for All Guests" button located next to the tour.
4. When finished, click "Update" to return to the Your Tours page.
5. Repeat this procedure for any excursion you wish to cancel. Then, proceed through the remaining screens, following the instructions until you receive your reference number.

Q: What if my stateroom changes?

A: If your stateroom changes, the onboard computer system will recognize this change in the ship's manifest and make the appropriate correction on board.

Q: I see a page that says "No Longer Accessible." Is something wrong?

A: No. To make sure all arrangements are made for your arrival, shore excursions can only be booked online up to 5 days prior to your departure. If you wish to make changes or purchase additional tours, please visit the Shore Excursion Desk once you board the ship.

Q: Does your site use pop-ups?

A:Yes. The Shore Excursion Booking tool uses pop-ups to display information related to your cruise, ports of call, tour descriptions, and transactions. If you are using pop-up blocking software, please turn it off while using the tool or place this site on your "approved" list. This will ensure you can access everything the site has to offer.

Q: Does Holland America Line offer children's prices?

A: Yes. Children's prices, where applicable, will be listed on the order form and in the individual shore excursions shown for each destination featured on the web site. These prices generally apply for children aged 12 and under. Children 13 and over will be charged full adult fare on tours. Lap children aged 2 and under may be allowed to accompany parents or guardians on some excursions at no charge. Generally, lap child rates are not available on flights, watercraft and modes of transportation other than motorcoaches and taxi vans. Children under 18 must be accompanied by a parent or responsible adult over 21. Please consult the onboard shore excursion staff for details.

Q: What if I have a question regarding a specific tour?

A: View the destinations pages of the Holland America web site for extensive details on specific shore excursions or contact customer support at 1-888-425-9376 (Monday - Friday, 6:00 am - 6:00 pm, Pacific Time).

Q: I have a disability. Which tours should I take?

A: A shore excursion tour may not be suitable for everyone. Some tours involve significant physical exertion or require special skills. For many tours, we have tried to indicate what we know about this aspect of the excursion. Do not exceed your own physical limitations. Only you can judge your physical condition. If you have questions about the physical requirements or skills needed to participate in a tour, please ask in advance. Guests with disabilities should inquire in advance whether a tour will be able to accommodate their needs. In this regard, it is important to keep in mind that tour operators are subject to the laws of their own country, including those regarding accommodation to the needs of guests with disabilities. In most countries, the laws are not as stringent as those in the United States.

Please visit the Shore Excursion desk on the first day of the cruise to review each of your selections with the shore excursion staff. The shore excursion staff on board is best suited to answer your specific questions and will have the most up-to-date information. We will waive the 10% cancellation fee for tours that you elect to cancel during your first 24 hours on board the ship if you do so because a disability makes them unsuitable for you.

Q: Can I travel with my friends or family?

A: The meeting places and times for each shore excursion are printed on your shore excursion voucher and in the shore excursion planning form. If you wish to travel with friends or family, please arrive at the designated meeting place together as a group. The shore excursion staff will allocate space in the same vehicle.

Q: How can I receive a shore excursion brochure?

A: Holland America Line produces over 30 shore excursion brochures each year. The brochure applicable to your cruise will be enclosed with your final documents. You can find the same information online at any time from our web site. Or, download an entire brochure.

Q: Are tours offered on the day we embark or disembark the ship?

A: In general, Holland America Line does not offer tours to guests prior to or on the day of embarkation. Please refer to your cruise brochure for pre-cruise tour options.  Please visit the Shore Excursion Booking tool to view available options for your sailing.

Tours are available in many disembarkation ports. Please visit the Shore Excursion Booking tool to view available options for your sailing.

Q: The tour I am interested in appears on the screen, but there is no checkbox available to select the tour.

A: Please click on the tour's title to view the description. If the tour is no longer being offered, the description will have a note to this effect. If you are attempting to book your tour more than 60 days prior to sailing, the tour operator may not yet have provided departure and capacity information. Please check back closer to the departure date of your cruise. If you are booking less than 60 days prior to departure and there is no note in the tour description explaining that the tour is unavailable, please contact customer support at 1-888-425-9376 (Monday - Friday, 6:00 am - 6:00 pm, Pacific Time).