Assignment to Event Specialist
Immediately following your contact with WVTT Meeting Services your organization is assigned to one of our Event Specialists. From this point forward he or she will be your primary point of contact as well as the lead specialist on your event. This specialist will coordinate the procurement of travel services if needed; building of an online booking tool; take reservation requests via phone, e-mail or fax and provide emergency assistance for any travel related crisis for your event. He will attend meetings with your organization and liaise between you and the travel vendors for your event. His purpose is to provide as much or as little assistance as you need to have a successful event.
Transportation Management (Ground & Air)
Your attendees need to be able to get to your event. Your Specialist can assist them in getting there by procuring transportation services for your event. This can be airlines, buses, car rentals or charter rentals. He can negotiate group rates for your attendees as well as provide them with a list of preferred vendors. He can also create an online booking tool that can be attached to your web site or WVTT Meeting Services’ server where your attendees can go to book their personal travel arrangements. He will keep abreast of travel related news and weather conditions around the time of your event so that if alternate transportation arrangements need to made for your attendees it can be done so in such a way as to limit their discomfort.
Live Phone Support for All Services During Business Hours
At times registrants get confused about how to fill out the online booking tool or need assistance correcting a mistake they made when they registered. Your Specialist, as well as the entire WVTT Meeting Services staff, is on hand between the hours of 8:30 AM and 6:00 PM, EST Monday – Friday to take calls and assist in whatever way necessary. Limited staff is available on Saturdays between the hours of 10:00 AM and 2:00 PM, EST. A message can be left during non-business hours which will be retuned on the following business day.