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Card Mill Scams
Airline Complaints
ASTA's Consumer Affairs Department cautions consumers to beware of
offers from "card mills:" companies which sell
questionable travel agent credentials. Consumers may be led to
believe that such cards allow them to travel at free or reduced
fares. Organizations making these offers are known throughout the
travel industry as card mills because they routinely offer
credentials by the thousands in the form of an identification card
that is sold for a significant fee. In turn, these cards would
presumably be accepted by every segment of the travel industry.
Many suppliers of travel, however,
do not accept them.
In recent months, ASTA's Consumer
Affairs Department has received an increase of calls from
consumers being wooed by these card mill operators. Most of those
solicited have been promised that they can get all the benefits of
being a travel agent. However, ASTA cautions that the industry has
become much more vigilant in clamping down on those using card
mill credentials.
If you have received an offer to
purchase a card that supposedly allows you to receive travel agent
benefits or discounts, call ASTA's Consumer Affairs Department at
(703) 739-8739 for information and guidance. |
Airline
Complaints
Did you get bumped again because the airline overbooked your
flight?
Miffed because you paid more for your ticket than the guy next to
you?
The Department of Transportation Office of the Inspector
General wants to hear what you have to say. You can fill out
online surveys about airline fares and overbooking at:
dynamic.tasc.dot.gov/oigsurvey/lowestfare.cfm
or dynamic.tasc.dot.gov/oigsurvey/overbooking.cfm
You can also call, write, or e-mail the Aviation Consumer
Protection Division to register your concerns about airline
service with DOT. To record your comments, call 202-366-2220. Send
an e-mail to airconsumer@ost.dot.gov.
Or write to Aviation Consumer Protection Division, USDOT, Room
4107, C-75, Washington, DC 20590
Want to know the latest figures about airline on-time arrivals,
mishandled baggage, or other consumer complaints? Read the Air
Travel Consumer Report at www.dot.gov/airconsumer
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Travel
Scams
How to Avoid Losing Your Money
The members of the American Society of Travel Agents are concerned
that consumers may be losing millions of dollars to phony travel
companies which offer, but fail to deliver, promised fabulous
vacations at low prices.
If you've been offered a great bargain on a cruise or resort
vacation, but you can't seem to get all the details about it
unless you pay the company, you may be dealing with a travel scam.
Typically, scam operators won't give you full and complete
information in writing until after you've given them a credit card
number, certified check or money order. Once you do get further
information, there will be restrictions and conditions which make
it more expensive, and even impossible, to take your trip.
While getting a refund is sometimes possible, it's better to
avoid paying anything in the first place. You might miss a
legitimate good deal, but chances are you'll save yourself time
and money.
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